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Connect Feedback helps organisations capture instant, page-specific feedback from members and website visitors, with results written back into iMIS® for reporting and insight.
Your members are constantly giving signals about what works, what frustrates them and where they need support. But unless feedback is easy to capture, those signals can disappear.
Connect Feedback gives members and website visitors a simple way to respond in the moment, then brings that feedback into iMIS® where your team can report on it, understand it and act.
Capture responses directly on the page, process or content area where the member experience is happening.
Reduce reliance on inboxes, spreadsheets and informal comments by bringing feedback into a more consistent structure.
Understand patterns by page, campaign, process or audience so feedback can support better decisions and faster action.
Connect Feedback helps your organisation capture simple, timely responses and connect them with iMIS®, so sentiment can become part of the wider member engagement picture.
Place lightweight feedback prompts on key pages, journeys or content areas so members can respond while the experience is fresh.
Use simple response options to understand satisfaction, frustration or confidence without asking members to complete a long survey.
Connect responses with iMIS® so feedback can be reported, understood and considered alongside other member activity.
Spot recurring themes, problem areas and positive signals more quickly, helping your team respond before small issues become bigger ones.
Once feedback is connected with iMIS®, it can help your organisation understand member sentiment alongside renewals, events, email and wider participation.
When feedback activity is written back into iMIS®, your team can move beyond isolated comments and start understanding sentiment by journey, page, audience and next step.
Capture responses on key web pages so teams can spot where members feel confused, frustrated or unsupported.
Understand sentiment around renewals, registrations, applications, CPD journeys or important service moments.
See recurring comments and sentiment patterns so feedback can point towards clearer improvements.
Use feedback trends to support follow-up, improve content and prioritise changes that matter to members.
Let’s talk about how Connect Feedback could help your team capture sentiment at the point of experience, spot patterns faster and turn member feedback into clearer engagement insight.